AI Help Desk That Knows Your Business
Turn your website into an always-on AI help desk — answering customer questions using your business knowledge, not generic guesses.
Every local business hears the same questions over and over:
“What services do you offer?”
“Are you open today?”
“What’s your refund policy?”
“How do I get in touch?”
When answers aren’t easy to find, customers leave — or never reach out at all.
Business-scoped answers only • No web browsing • Tenant-safe by design
💬 Your Business, Explained Instantly by AI
Turn your business knowledge into instant answers.
AI Help Desk transforms your existing business information into a smart, searchable help desk that works 24/7 — without replacing your brand or voice.
Every business gets the same questions:
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“What services do you offer?”
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“What are your hours?”
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“Do you offer refunds?”
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“How can I contact you?”
If customers can’t find answers quickly, they leave — or worse, they never reach out at all.
“Customers bounce when answers aren’t instant.”
“That means missed calls, missed forms, missed bookings.”
“AI Help Desk turns your site into an always-on answers layer.”
Answers come from your knowledge base — not random web results.
Website → Customer Confusion → Lost Leads.
⚙️ What Our AI Help Desk Actually Does (In Plain English)
Four core capabilities that make the help desk feel human — without making things up
Search Knowledge Fast” → “Find Answers in Seconds
The AI only answers using your approved FAQs, services, policies, and website content.
Fully Branded
Match your colors, greeting, and optional assistant avatar.
Always Accurate Answers Based on Your Business Info
If the answer doesn’t exist, the AI tells you — so you stay in control.
Business-Scoped
Every business has its own AI — no shared data, ever.
Everything is business-scoped and controlled by you.
🔄 Set Up Once. Answer Questions Forever.
Start with your services and location. Let the tool surface relevant local keyword opportunities.
You stay in control. The AI just helps explain your business.
Step 1 — Add Knowledge (Manual or Import)
Upload your FAQs, services, policies, or import pages from your website.
Your AI only learns from what you provide.
Includes:
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Website import (up to 10 pages)
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Manual FAQs & services
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Full control over what’s live
Step 2 — AI Answers From Your Content
Customer questions are answered from your knowledge base — never the internet.
What that means:
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No generic chatbot replies
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No made-up answers
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Business-specific responses only
Step 3 — Insights Improve Coverage Over Time
Every question is tracked so your help desk improves over time.
You’ll see:
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Most-asked questions
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Missing answers (knowledge gaps)
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One-click “Turn into FAQ”
🔄 Why This Isn’t “Just Another Chatbot
Most chatbots guess. This one knows.
How the AI Help Desk Stays Accurate
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Business-scoped answers only — responses are generated exclusively from your approved knowledge base
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No web browsing or external sources — nothing is pulled from the open internet
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Tenant-safe by design — your data is isolated and never shared with other businesses
If it’s not in your knowledge base, the AI won’t invent an answer.
Business-Scoped by Design
Each AI help desk is locked to a single business.
Your data is never shared, mixed, or reused elsewhere.
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One business = one knowledge base
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Strict tenant isolation
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Safe for real customer conversations
Built-In Insights (No Guessing What to Fix)
See exactly what customers are asking — and where your help desk needs more information.
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Question tracking
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Source quality indicators
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Knowledge gap detection
Powered by Your Real Content
The AI answers using your FAQs, services, policies, and website content — not generic training data.
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Accurate answers
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Consistent messaging
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Matches how you explain things
Works Everywhere Your Customers Are
Use the help desk internally — or embed it directly on your website as a live chat widget.
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Website chat widget
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Brand-matched design
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Secure public access
🔄 Turn Your Website Into a 24/7 Support Desk
Answer customer questions — even when you’re closed.
Your AI Help Desk includes a fully embeddable website chat widget that brings your business knowledge directly to visitors.
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Instant answers from your content
FAQs, services, policies, and pages — nothing else. -
Always available, even after hours
Customers get help 24/7 without waiting or calling. -
Guides visitors to the right action
Reduces confusion, drop-offs, and abandoned visits. -
Fully brand-controlled
Custom colors, greeting, placement, and behavior.
Designed to feel like part of your website — not a pop-up chatbot.
Runs in an iframe for safety. Key-based access. Rate limited.
🔄 Everything You Control — Without Touching Code
Design, behavior, security, and setup — all handled from your dashboard.
What the Chat Widget Can Do
The AI Help Desk widget brings your business knowledge directly to your website visitors.
- Answers questions about services, hours, pricing, and policies
- Uses the same business-scoped knowledge base
- Maintains conversation context across messages
Secure by Default
Built with production-grade security from day one.
- Public widget keys (rotatable)
- Rate-limited requests
- No AI credential exposure
- Tenant-safe validation
Fully Customizable to Match Your Brand
Control how your widget looks and feels — without touching code.
- Brand color customization
- Custom greeting message
- Left or right positioning
- Optional assistant profile icon
Simple One-Line Embed
Copy one line of code, paste it into your site, and you’re live.
- No developers required
- Works on any website
- Mobile-friendly
- Simple, easty to follow guidance
🔍 How the AI Help Desk Fits Into Your OBD Workflow
One tool that connects to your listing, your reputation, and your growth.
The AI Help Desk isn’t a standalone chatbot.
It’s part of a connected workflow designed to help local businesses attract, convert, and support customers — all inside OBD.
1️⃣ Claim or Add Your Business Listing
Everything starts with accurate business information. Claiming your listing ensures your services, hours, and contact details are correct across OBD.
2️⃣ Add or Import Your Business Knowledge
Upload FAQs, services, policies, or import pages directly from your website.
This becomes the only source your AI Help Desk uses to answer questions.
3️⃣ Launch the Website Chat Widget
Add one line of code to your site and your AI Help Desk goes live — answering real customer questions 24/7 using your content.
4️⃣ Learn From Real Customer Questions
Every question is logged. You’ll see what customers ask most — and where answers are missing.
5️⃣ Improve, Expand, and Connect Other OBD Tools
Turn unanswered questions into FAQs, refine your messaging, and feed insights into:
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Reputation tools
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Review response automation
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SEO pages and content
Your help desk gets smarter as your business grows.
The result isn’t just faster answers — it’s a smarter, more connected local marketing system.
Hover Over Image to Scroll
📈 Real-World Use Cases for the AI Help Desk
See how local businesses use the AI Help Desk to capture leads, reduce friction, and support customers automatically.
Built for local service businesses. Designed for clarity. Powered by your content.
Example 1 — Reduce Missed Calls
Scenario (1 sentence)
Customers visit your website after hours or during peak times — but leave when they can’t get quick answers.
Outcome
The AI Help Desk answers common questions instantly, reducing phone interruptions while capturing intent even when you’re unavailable.
Best paired with:
Reputation Dashboard — identify common complaints and turn them into proactive answers.
Example 2 — Answer Policies & Pricing Instantly
Scenario (1 sentence)
Customers hesitate because they can’t find clear information about pricing, refunds, service areas, or policies.
Outcome
Your AI Help Desk delivers accurate, business-approved answers pulled directly from your policies — with no guessing or generic responses.
Best paired with:
Business Description Writer — keep your services and messaging consistent everywhere.
Example 3 — Turn Website Traffic Into Bookings
Scenario (1 sentence)
Visitors arrive with intent — but leave before contacting you because they’re unsure what to do next.
Outcome
The AI Help Desk guides visitors with clear answers and next steps, helping turn traffic into real inquiries and bookings.
Best paired with:
Review Request Automation — follow up after service and reinforce trust.
Not a chatbot experiment — real use cases backed by real business data.
🏪 Claim Your Business to Power Your AI Help Desk
Your AI help desk works best when it understands your real business.
Claiming your listing ensures your services, location, and contact details are accurate — and gives your AI the right foundation to answer customer questions correctly.
Free to claim • Takes just a few minutes • Recommended for best results
❓ AI Help Desk FAQ's
Clear answers about how your AI Help Desk actually works.
⭐ FAQ GROUP — OBD AI Help Desk
Everything You Need to Know About Our AI Help Desk FAQ
What does the AI Help Desk do?
The AI Help Desk answers customer questions using your business’s own knowledge — including FAQs, services, policies, and website content you add or import. It does not pull answers from the public internet.
Is this a generic chatbot like ChatGPT?
No. The AI Help Desk is business-specific. It only uses the information connected to your business and will not guess or hallucinate answers outside your knowledge base.
What information does the AI use to answer questions?
The AI uses:
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FAQs you create
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Services and policies you add
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Notes you write manually
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Content imported from your website
Only information you control is used.
Can I import content from my website automatically?
Yes. You can import content from your website by entering a URL. The system can preview and import up to 10 pages from the same domain, such as About, Services, FAQ, or Contact pages.
Can I choose what content the AI uses or ignores?
Yes. Every knowledge entry can be turned on or off at any time. You stay in full control over what the AI can reference.
What happens if the AI doesn’t know an answer?
If the AI doesn’t find relevant knowledge, it will return a limited response instead of guessing. These questions are logged so you can review them and decide whether to add new content.
Does the AI Help Desk learn over time?
Yes — but only through your actions. The Insights panel shows:
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Common customer questions
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Knowledge gaps
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Weak or missing answers
You can turn unanswered questions into new FAQs with one click.
Can I see what customers are asking most often?
Yes. The Insights tab shows:
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Most common questions
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Questions without answers
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Overall coverage rate
This helps you improve your knowledge base strategically.
Can I embed the AI Help Desk on my website?
Yes. You can enable a secure website chat widget that customers can use directly on your site. It uses your AI Help Desk knowledge and is isolated from other businesses.
Is the AI Help Desk safe for multiple businesses?
Yes. The system is tenant-safe, meaning each business is fully isolated. One business’s data can never be accessed by another.
Do I need technical skills to use this tool?
No. Everything is managed through a visual interface. You can add content, import pages, review questions, and adjust settings without writing code.
Is claiming my business required to use the AI Help Desk?
Yes. Claiming your business ensures your AI Help Desk is correctly tied to your business profile, services, and website — which is required for accurate answers.
💬 FAQ GROUP — Support
How do I contact OBD for help?
Visit the Contact Page and our team will assist you promptly.
Let Your Website Answer Questions for You
Set up your AI Help Desk in minutes and start helping customers instantly.
No contracts • Cancel anytime • Built for local businesses